Refund policy
1. Eligibility for Refunds
We offer refunds for items that are unused, in their original packaging, and returned within 30 days of delivery. To be eligible for a refund, the item must be in the same condition as when you received it.
2. Non-Refundable Items
Certain items are not eligible for refunds, including:
- Personalized or custom-made products.
- Items damaged due to misuse or improper care.
- Products without original packaging or tags.
3. How to Request a Refund
To request a refund, follow these steps:
- Contact our customer support team at [email protected] to initiate the return process.
- Pack the item securely in its original packaging, including all tags and accessories.
- Include the original invoice or proof of purchase.
- Ship the item to the address provided by our team.
4. Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 5-7 business days and credited to your original payment method. Please note that shipping costs are non-refundable.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will provide a prepaid return label and process a replacement or refund as soon as possible.
6. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please:
- Check your bank account or payment provider for pending transactions.
- Contact your credit card company, as processing times may vary.
- If the issue persists, reach out to us at [email protected] for assistance.
7. Exchanges
We currently do not offer direct exchanges. If you need a different item, please return the original product for a refund and place a new order.
8. Contact Us
If you have any questions about our Refund Policy, please contact us at [email protected].